Tr

Hello,
Recently, on 3 December 2011 from SPAR, Inorbit Mall, Pune-411006, we purchase USHA FOOD Processor FP 2663. Befoure apply for demo I try to use it for making coconut chutney. For that we try to use Shredding Blade. As per demo CD as well as manual provided with the product, food processor suppose to crush the coconut but that was full disaster and then I try to crash almonds with the Shredding Blade but it was also not working. Then I ask for demo, one technician came to me but he is ready to give only dry demo not live demo. As per USHA norms they only give dry demo, which means the technician only shows how to start the processor as well as how to fixed difference blades that's all. So I ask to the technician I don't want this type of demo, but without demo also he want me to sign on the receipt. I refused to sign then he make a call to his boss he also ask me same but as I did not sign what they people want he talk with me very brutally ans say 'Not when your complaints come we will see you and treat you accordingly'.
After this I one more file a demo request after discussion with USHA call center, on 20 December 2011, after waiting for one week I call to call center then I come to know even without my knowledge they close it. Then I one more time file a demo request on 31 December 2011. But till now that is not solve. Mean while I call to USHA call center six to seven time and every time I got the answer by tomorrow it will fixed, but it never happened. I also talk to call center manager but then also till now nothing solve. I also talk to SPAR market help line for replacement of this food processor they told there is no replacement policy for electronic goods. So Now I don't know how to processed. Can any one help me to get my money back?
Thanks for help
With Regards
Trushar

Aj

Dear sir
I wish to complain about ' usha food processor fp 2663, ean#:[protected]'that i purchased on[protected], time 11:53:54 from reliance digital, sambalpur, unit 14, danipalli, sambalpur town, pin-768004.
I am complaining because after several reminders (Phone call to store contact at sambalpur) about the usha food processor that jars are not fitted (Locked) on left side (It was detected in first use after 2 months ie first week of january) so that it is not moving but on right side jars are moving ie motor is functioning well. We are not able to grind the wet spices in this multi purpose machine. We have a philips grinder managing the grinding part last 15 years, very little use of this new food processor. Despite of busy schedule and 10 kilometer away from sambalpur, i managed to handed over this food processor pack to our reliance digital sambalpur dealer on[protected] to check and call to me when it is ready. However they remained silent and very very casual, lethargic and adamant about the complaint. Whenever i call them, they are fooling me by saying today and tomorrow. It raises a question mark that we are civilized or not? I believe that this response is unfair because to run a business customer satisfaction is your priority. Money is not a matter, the kind of deal you are possessing. I would have been happy if i have heard a confirmation line from dealer side only once that do not worry, it will take fifteen days or one month or even more to resolve this problem. Still the food processor pack is lying as before since i handed to the dealer on 22nd february 2017.
I have not received any reply regarding my compliant usha food processor fp 2663, ean#:[protected]'that i purchased on[protected], time 11:53:54 from reliance digital, sambalpur, unit 14, danipalli, sambalpur town, pin-768004. After 4 mails
First mail on date: 05 mar 201711:16 pm
Second mail :date: 06 mar 2017 11:39 am
Third mail: 09 mar 2017 23:36:04
Fourth mail: 14th march 2017.
Finally the output of our conversation with phones and mails is big zero.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 15 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the bottom address and phone number.

Reliance Digital Customer Care's response, Mar 15, 2017
Dear Valued Customer,
Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.
At Your Service,
Reliance Digital