My Passport Ultra Portable Hard Drive User Manual

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Welcome to your My Passport Ultra™ portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and password protection to help protect your files from. About Your WD Drive My Passport Ultra User Manual 2. Figure 1: My Passport Portable Hard Drive Kit Components My Passport portable hard drive, with the WD Backup, WD Security and WD Drive Utilities software USB 3.0 cable Quick install guide Optional Accessories For information about optional accessories for WD products, visit www.wdc.com Operating System Compatibility Your My Passport drive.

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User Manual

My Passport Ultra User Manual

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Table of contents
  • My Passport Ultra User Manual
    • WD Service and Support
    • About Your WD Drive
      • Physical Description
    • Connecting the Drive and Getting Started
    • WD SmartWare Software Functional Overview
    • Backing Up Files
    • Retrieving Files
    • Locking and Unlocking the Drive
      • Unlocking the Drive
    • Managing and Customizing the Drive
      • Using the WD Quick View Icon
      • Erasing the Drive
    • Managing and Customizing the Software
      • Uninstalling the WD Software
    • Using the Drive with a Mac
    • Troubleshooting
    • Installing the SES Driver
      • Installing on Windows XP Computers
      • Installing on Windows Vista Computers
    • Compliance and Warranty Information
      • Regulatory Compliance
      • Warranty Information
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WD My Passport Ultra 1TB drive not detected on PC, how to fix it

'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD hard drive failed to show up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'

If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry. Here in the below, we'll show you how to fix and repair not detectable or unrecognized WD My Passport or other brands of the external hard drive to work again.

Quick Fix. Try a different USB cable or PC

When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not.

1. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The problem exists on the USB cable.

2. If the WD drive cannot be detected either, you can selectively follow below 3 methods to get problems fixed and repair the WD My Passport drive to work again.

Method 1. Change WD drive letter and path to make WD drive detectable

When your WD become inaccessible, you can follow the guidelines below to change WD drive letter and path to make it detectable and accessible again in Windows PC:

Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management.

Step 2. Right-click on WD drive and choose Change Drive Letter and Paths.

Step 3. Click Add and choose the drive letter beside Assign the following drive letter > Click OK.
If WD drive has already assigned with a letter, click Change to choose another letter for it.

Step 4. Then restart PC and you can check out whether the problem still exists or not.

Method 2. Fix corrupted system files and update device driver on WD drive

If the system files corrupted or the WD device driver is outdated, you won't be able to access the drive. Follow to see how to fix corrupted system files and update WD device driver now:

1. Fix bad sectors and corrupted system files on WD drive

Download EaseUS partition manager software to repair corrupted system files on WD hard drive or external hard drive.

Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.

Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.

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Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.

2. Update WD device driver

1. Right-click on the Windows icon at the left corner and select Device Manager.

2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers or Other devices to see if WD device is shown as Unknown device.

3. Right-click on Unknown device > select Properties.

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4. Go to Details tab > Set Property to be Hardware Ids.

5. Right-click the top Value and click Copy.

6. Paste what you copy into a browser to search the correct device driver, find and download the correct WD device driver and install it on your PC.

7. Then restart your computer and everything shall work fine with your WD My Passport Ultra drive.

Method 3. Uninstall/Reinstall USB controllers on WD My Passport drive

Step 1. Right-click on the Windows icon at the left corner and select Device Manager.

Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select Uninstall device.

Step 3. Restart the computer and Microsoft will automatically reinstall the USB controllers software for your WD drive.
After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.

Extra Important Tips

My Passport Ultra Portable Hard Drive User Manual Download

If your WD hard drive shows up and can be detected normally again, please don't rush to use it. Please do these tips first:

My Passport Ultra Portable Hard Drive User Manual Software

  1. 1. Copy and backup important data from your WD hard drive to another storage device.
  2. 2. Format WD hard drive or external hard drive to NTFS for saving data again.

If the WD hard drive still doesn't show up or cannot be detected, some physical errors may have occurred to your device. Please try these tips for a guide:

  1. 1. Search and find some manual guide online to check the physical error on your WD hard drive.
  2. 2. Or you can take your WD drive to a local hard drive repair center for professional help. (If you are not professional, please try this tip.)