For details about your network environment, consult the network administrator.
- Functional Problem Im C3500 Ricoh User Manual For Mp C2550
- Functional Problem Im C3500 Ricoh User Manual Software
- Functional Problem Im C3500 Ricoh User Manual Download
- Ricoh Im C3500
Message | Condition | Solution and reference |
|---|---|---|
“Network communication has failed. Cannot access the SIP server. Please check the address setting of the SIP server or the SIP server settings.” | The SIP server could not be accessed. | Specify the correct 'SIP Server IP Address' in [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings]. |
“Network communication has failed. Cannot connect to the destination normally because there is no IP-FAX function compatibility between the destination and this machine.” | The destination device is unable to connect with the IP-Fax function of the machine. | Sending a fax using the IP-Fax function is not possible. Send the fax using the G3 line if possible. |
“Network communication has failed. Cannot register this machine to SIP server. Please check the address setting of the SIP server or other settings of the SIP server.” | The SIP server rejected the registration of the user name. | Specify the correct 'SIP Server IP Address' and 'SIP User Name' in [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings]. |
“Network communication has failed. Failed to connect to POP/IMAP server. Please check machine settings and the status of server and network.” | The POP3 (IMAP4) server could not be found. | Check the settings in [Reception Protocol], [POP3 / IMAP4 Settings] and [Email Communication Port] on the [Settings][Machine Features Settings][System Settings][File Transfer] tab. |
The DNS server could not be found. | Check the [DNS Configuration] setting on the [Settings][Machine Features Settings][System Settings][Interface Settings] tab. | |
The machine is not connected to the network. | Check that the machine is connected to the network correctly. | |
“Network communication has failed. Failed to connect to the destination. Please check if the destination is correct and destination machine status.” | The SMTP server could not be found. | Check [SMTP Server] on the [Settings][Machine Features Settings][System Settings][File Transfer] tab. |
The DNS server could not be found. | Check [DNS Configuration] on the [Settings][Machine Features Settings][System Settings][Interface Settings] tab. | |
The machine is not connected to the network. | Check that the machine is connected to the network correctly. | |
Communication with the destination specified for Folder Transfer could not be established properly. |
| |
The destination could not be found when the fax was sent without using the SMTP server. | Check that the destination is specified correctly. | |
“Network communication has failed. Failed to connect to the destination folder. Please check if the destination is correct and destination machine settings.” | The shared folder specified as the destination of Folder Transfer cannot be found. | Specify the destination from the address book, press [Edit], and check that the setting in the [Destinations] tab [Folder] matches the folder name or path of the shared folder on the destination computer. If the shared folder on the destination compute has been deleted, create the folder. |
“Network communication has failed. Failed to send. Please check a destination machine status and both authentication setting of destination machine and this machine.” | A malfunction is occurring on the SMTP server or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the computer specified as the transfer destination are functioning normally. |
“Network communication has failed. Failed to send. Please check destination machine status and remaining memory.” | No free space is available on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that free space is available on the SMTP server and the destination computer. |
“Network communication has failed. Failed to send. Please check if the destination is correct.” | The specified destination does not exist. | Check the destination e-mail address, and specify again if necessary. |
The destination could not be found when the fax was sent without using the SMTP server. | Check that the destination is specified correctly. | |
“Network communication has failed. Failed to send. Please check status and settings of the destination machine.” | A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the destination computer are functioning normally. |
“Network communication has failed. Failed to send. Please check the access privilege setting of the destination.” | A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the destination computers are functioning normally. |
The shared folder specified as the transfer destination cannot be found in Folder Transfer. | Creating a shared folder on the destination computer. To check the folder name, select the destination in the address book, press [Edit], and see 'Path Name' in [Destination] tab [Folder]. | |
The user name and/or password registered in the address book are invalid when performing Folder Transfer. | Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab [Folder][Folder Authentication Info] again. | |
“Network communication has failed. Failed to send. Please check the administrator email address setting.” | The administrator e-mail address is not registered when the machine is configured to send Records by e-mail. |
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“Network communication has failed. Failed to send. Please check user name and password.” | The user name and/or password registered in the address book are invalid when performing Folder Transfer. | Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab [Folder][Folder Authentication Info] again. |
“Network communication has failed. Failed to send. The registration of fax email address or administrator email address is required.” | Both the e-mail address to use for sending and receiving e-mails and the administrator e-mail address are not registered when sending an e-mail. | Specify [Fax Email Account] or [Administrator's Email Address] on the [Settings][Machine Features Settings][System Settings][File Transfer] tab. |
“Network communication has failed. Failed to send. The specified address is invalid.” | A domain name was not specified when sending an e-mail without using the SMTP server. |
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“Network communication has failed. Fax email account is not registered. Please check settings.” | [Fax Email Account] is not specified. | Specify the settings in 'User Name' and 'Password' in [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account]. |
“Network communication has failed. Fax email address is not registered. Please check settings.” | [Fax Email Account] is not specified. | Register Email Address in [Settings][Machine Features Settings][System Settings][File Transfer] tab [Fax Email Account]. |
“Network communication has failed. No response from the destination. Please check the cable connection and if the network equipment is turned on.” | The destination device did not respond. |
|
“Network communication has failed. POP/IMAP server authentication error has occurred. Please check email account and password.” | A login attempt to the POP3 (IMAP4) server failed. | Specify the setting in [Settings][Machine Features Settings][System Settings][File Transfer] tab [POP3 / IMAP4 Settings]. |
“Network communication has failed. POP/IMAP server is not registered. Please check settings.” | The POP3 (IMAP4) server address is not registered. | Specify the setting in [Settings][Machine Features Settings][System Settings][File Transfer] tab [POP3 / IMAP4 Settings]. |
“Network communication has failed. S/MIME certificate error has occurred. Please check the certificate of both destination and this machine.” | A user certificate (destination certificate) is not registered or has expired. | Install the correct user certificate. |
A device certificate (destination certificate) is not registered or has expired. | Install the correct device certificate. | |
“Network communication has failed. SIP digest authentication failed. Please check the SIP digest authentication user name and password.” | The authentication password on the SIP server and the password registered on the machine do not match. | Check that the password registered on the SIP server and 'Password' in SIP Digest Authentication under [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] match. |
“Network communication has failed. The certificate of destination is not currently valid. Please re-issue it.” | The user certificate (destination certificate) has expired. | Install a new user certificate. |
“Network communication has failed. The certificate of this machine is not currently valid. Please re-issue it.” | A device certificate (destination certificate) is not registered or has expired. | Install a new device certificate. |
“Network communication has failed. The certificate of this machine or destination machine is not currently valid. Please re-issue it.” | The user certificate (destination certificate) and device certificate have expired. | Install a new user certificate and device certificate. |
“Network communication has failed. The destination does not support IP-FAX.” | An IP-Fax was sent to a destination that does not support IP-Fax. | Sending a fax using the IP-Fax function is not possible. Send the fax using the G3 line if possible. |
“Network communication has failed. The IP address is invalid. Please check the network settings.” | An invalid IP address is registered. | Specify the correct [Effective Protocol] and [Machine IPv4 Address], or [Machine IPv6 Address] on the [Settings][Machine Features Settings][System Settings][Interface Settings] tab. |
“Network communication has failed. The IP address may be invalid. Please check the network settings.” | The settings in [SIP Server IP Address] and [Effective Protocol] do not match. | Check that SIP Server IP Address in [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [SIP Settings] and [Effective Protocol] on the [Settings][Machine Features Settings][System Settings][Interface Settings] tab are correct. |
An invalid IP address is registered. | Specify the correct [Machine IPv4 Address], or [Machine IPv6 Address] on the [Settings][Machine Features Settings][System Settings][Interface Settings] tab. | |
“Network communication has failed. The line has been disconnected. Please check the destination and caller ID notification setting.” | The destination terminated the communication. |
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“Network communication has failed. The mail address for authentication does not match with administrator's one. Please check the settings.” | When a signature is specified, the SMTP authentication e-mail address or POP before SMTP authentication e-mail address does not match the administrator e-mail address. | Check that the authentication e-mail address matches the address specified in [Settings][Machine Features Settings][System Settings][File Transfer] tab [Administrator's Email Address]. |
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Change the current value to [1] under switch number [21] and bit number [6] in [Settings][Machine Features Settings][Fax Settings][Initial Settings] tab [Parameter Settings] to disable displaying the “Network communication has failed.” message. Change the setting when you are not using the IP-Fax or Internet Fax function.
In the process used printer, will be inevitable printed page by your printer have the bad quality prints. For example: Toner specks, Light image, Vertical line, Dropouts, background, Toner smear, Vertical black line and band, Vertical white line, Background scatter, Black pages, Loose toner, Horizontal stripes, Ghost, Uneven Density, poor fusing …
The common print quality problem Ricoh-Aficio-MPC3500 printer
Currently, The Ricoh-Aficio-MPC3500 is the laser printer have high speed, easy to use, friendly for user and printing clear text.
However, we can not avoid the damage of some components of the printer when used.
In this article, I will introduce some basic errors with printing quality problems of Ricoh-Aficio-MPC3500 printer and “How to fix it”.
After viewed artical, you know:
– How to fix (repair/solve) Vertical line (black or white) in Ricoh-Aficio-MPC3500 printer
– How to fix (repair/solve) Poor fusing (loose toner) in Ricoh-Aficio-MPC3500 printer
– How to fix (repair/solve) Uneven Density in Ricoh-Aficio-MPC3500 printer
– How to fix (repair/solve) Light image in Ricoh-Aficio-MPC3500 printer
– How to fix (repair/solve) Ghost in Ricoh-Aficio-MPC3500 printer
1. Fix print quality problem “Vertical line” for Ricoh-Aficio-MPC3500 printer
How to fix print quality problem Vertical line
This plobrem “Vertical line” is usally error of Ricoh-Aficio-MPC3500 printer. For this “Vertical line” error, technicians divided into two smaller error are: Vertical black line and band and Vertical white line.
Description:
Functional Problem Im C3500 Ricoh User Manual For Mp C2550
– Vertical line and band: On the printed image appear some straight thin black vertical.
– Vertical white line: On the printed image appear some white vertical voids.
Error location:
– Surface of the charge roller
– OPC drum
– Cleaning blade
– LSU unit
– Developing roller
Cause of error “Vertical line” on the printed page:
– May be surface of charge roller scratched or dirty by toner powder.
– May be have some grooves on the OPC drum.
– May be cleaning blade is damaged.
– May be LSU window or LSU lense has dirty.
– May be surface of developing roller has scratched.
How to fix(repair) “Vertical black Line and Band” for {{SPkey1}} machine:
– Replace the charge roller of toner cartridge.
– Replace the OCP drum.
– Replace the cleaning blade
If printed page are not improved
– Clean the LSU unit by soft cotton cloth and try to print. If Vertical line is not clear on the printed page you should replace LSU unit.
– Replace new axis developer and try to print
2. Solve print quality problem “Poor fusing (loose toner)” for Ricoh-Aficio-MPC3500 printer.
Description loose toner: Toner is not properly fixed on paper, use to hand rubbing lightly on the printed image toner powder may be stick in hand
Error location: toner cartridge or fuser unit
Cause of error “Dark Image or black” on the printed page:
When toner cartridge is empty. You toner refilled by toner powder ware not compatible. This is makes toner cartridge components demaged and temperature of fuser unit is not enough melt to toner powder
How to fix(repair)”Poor fusing (loose toner)” on the printed page for Ricoh-Aficio-MPC3500 printer:
With this error, you should replace toner cartridge or fuser unit to fix it.
3. How to fix print quality problem “Uneven Density” for Ricoh-Aficio-MPC3500 printe
How to fix print quality problem Uneven Density
Description: The printed page has one half light and one half clear.
Error location: Toner cartridge, transfer roller, springs, doctor blade
Cause of error “Uneven Density”:
– The pressure force on the left and right springs of the transfer roller is not even.
– May be toner low also causes this error
– Doctor blade has bent
How to repair error “Uneven Density” on the printed page for Ricoh-Aficio-MPC3500 printer:
– Replace springs and transfer roller.
– Toner refill toner cartridge Ricoh-Aficio-MPC3500 and reset toner cartridge chip (replace new chip) or replace new genuine toner cartridge.
– Replace doctor blade.
Functional Problem Im C3500 Ricoh User Manual Software
4. How to solve print quality problem “Light image” for Ricoh-Aficio-MPC3500 printer
How to fix print quality problem light image
Description: The printed image is all light and no Ghost.
Error location: Toner cartridge, Developer, HVPS board
Cause of error “Light image” on the printed page
– Enabled toner save.
– Toner cartridge is low
– OPC drum may be faulty by strong light intensity
– Temperature in room is below than 10*C
– Bad contact caused by the toner dirty between the high voltage terminal in the HVPS and the one in the set
– Abnormalities output from the HVPS
How to fix(repair) error “Light image” on the printed page for Ricoh-Aficio-MPC3500 printer:
– Disable toner save by change in printer driver.
– Toner refill toner cartridge Ricoh-Aficio-MPC3500 and reset toner cartridge chip (replace new chip) or replace new genuine toner cartridge.
– Replace the OPC drum.
– Replace developer.
– After printer is power on, wait 30 minutes then start printing
– Clean up the contact between the high voltage terminal in the HVPS and the one in the se- Replace the new HVPS if the problems are not solved by 4 away above.
5. How to fix print quality problem “Ghost” for Ricoh-Aficio-MPC3500 printer
Description: Ghost occurs intervals of the OPC drum or transfer roller.
Error location: Toner cartridge, Developer, HVPS board
Functional Problem Im C3500 Ricoh User Manual Download
Cause of error “Light image” on the printed page
– OPC drum has fauty.
– The life of the transfer roller has been expired
– The high voltage terminal is contaminated by toner powder or
How to fix(repair) error “Light image” on the printed page for Ricoh-Aficio-MPC3500 printer:
– Replace OPC drum
– Replace transfer roller
– If performed 2 away and the error does not clear, you should replace ganuine toner cartridge .
– Replacce HVPS board.
So, I just show you the error of common print quality of Ricoh-Aficio-MPC3500 printer. I wish you can fix your printer to print good quality.
More details, you view in “Ricoh-Aficio-MPC3500-MPC4500 Service Repair Manual”.
You can pay it at the following: